Return, Refund & Replacement Policy
At FRNDS24, customer satisfaction is our priority. Every product is carefully inspected before dispatch to ensure the highest quality.
Due to the hygienic nature of sanitary pads, opened or used products cannot be returned or exchanged.
You may request a replacement or refund if:
- You receive a damaged or defective product.
- You receive the wrong product.
- The package is tampered with before delivery.
Please report the issue within 48 hours of delivery by sharing your order details and clear photos. All requests are subject to verification.
Once approved, refunds will be processed to the original payment method within 5–7 business days. COD refunds will be transferred via bank account or UPI.
Orders may be cancelled only before dispatch. Once an order has been shipped, cancellation requests may not be accepted.